# stevemadden-ca

> Public Help Center articles for stevemadden-ca.

Use these links as concise, text-first sources for customer-facing support policies and FAQs.

Each linked article is the Markdown representation of the public Help Center article URL with `.md` appended.

## Articles

- [How will I know if my order is confirmed and what my order number is?](https://help.stevemadden.ca/en-US/how-will-i-know-if-my-order-is-confirmed-and-what-my-order-number-is-348051.md): You will receive an order confirmation via email. Please remember to also check your spam or junk mail folder, as sometimes confirmation emails can end up there. Your order confirmation email will provide your order number. It starts with SMCA# follo
- [Can I make changes or cancel my online order?](https://help.stevemadden.ca/en-US/can-i-make-changes-or-cancel-my-online-order-348052.md): We can cancel and replace an order if you contact us within 20 minutes of placing it. If that's the case, please contact us immediately via Chat or by calling 1-877-940-9480. Once an order begins processing no changes can be made. Most orders start p
- [Can I change the style, colour or size after an order is placed?](https://help.stevemadden.ca/en-US/can-i-change-the-style-colour-or-size-after-an-order-is-placed-348053.md): We are unable to make any product changes to an existing order. Please contact us immediately via Live Chat or by calling 1-877-940-9480. If you contact us within 20 minutes of placing your order, we can cancel and replace the order. However, once an
- [When will my order ship?](https://help.stevemadden.ca/en-US/when-will-my-order-ship-348056.md): All orders ship via Purolator. For Northwest Territories, Nunavut, and Yukon the shipping fee is $24.95 per order and orders usually take about 1 week to arrive. Pre-orders will ship on or about the date mentioned on the product page, except in rare
- [How can I track the status of my order?](https://help.stevemadden.ca/en-US/how-can-i-track-the-status-of-my-order-348057.md): If you have an account with us, please sign in and go to "My Orders". Click "View Order" under Order Detail & Tracking. Next to the item(s) you will see the tracking number. Click on it to see the status of your shipment.
- [What should I do if my tracking says delivered but I didn’t get my order?](https://help.stevemadden.ca/en-US/what-should-i-do-if-my-tracking-says-delivered-but-i-didn%E2%80%99t-get-my-order-1809205.md): Please allow up to 3 business days from your order's delivery date before contacting us for an investigation. You may also contact the carrier to investigate further.
- [What if I place an order and Steve Madden doesn't have the item in stock?](https://help.stevemadden.ca/en-US/what-if-i-place-an-order-and-steve-madden-doesnt-have-the-item-in-stock-348058.md): If we are unable to fill your order you will be notified via email. Your credit card/PayPal account will not be charged. If you paid using AfterPay or Klarna, your account will be refunded. You can also check the status online by signing in to your a
- [What is a Pre-order item? What if I want to cancel a Pre-order?](https://help.stevemadden.ca/en-US/what-is-a-pre-order-item-what-if-i-want-to-cancel-a-pre-order-348060.md): A pre-order item is one that you order before we have it in inventory. You may cancel a pre-order item up until the time your order begins processing. To cancel a pre-order item, please contact us via email at info@stevemaddencanada.ca, Live Chat or
- [When will my AfterPay/Klarna installments begin for a Pre-order item?](https://help.stevemadden.ca/en-US/when-will-my-afterpayklarna-installments-begin-for-a-pre-order-item-348061.md): AfterPay/Klarna will start processing the installments as soon as the order is placed; your purchase will be split into 4 payments, payable every 2 weeks.
- [What is the refund process for my cancelled AfterPay/Klarna Pre-order item?](https://help.stevemadden.ca/en-US/what-is-the-refund-process-for-my-cancelled-afterpayklarna-pre-order-item-348062.md): If you cancel the order, AfterPay/Klarna will be notified and any upcoming installments will be cancelled/adjusted and all payments made up until that point will be refunded.
- [What forms of payment are accepted for online purchases, and when am I billed?](https://help.stevemadden.ca/en-US/what-forms-of-payment-are-accepted-for-online-purchases-and-when-am-i-billed-348064.md): We accept Visa, MasterCard, American Express, Discover, JCB, Diners Club, PayPal, Apple Pay and Shopify Pay. We also offer AfterPay and Klarna, which offer an installment payment plan option. We process an authorization when an order is placed to ver
- [What is AfterPay/Klarna?](https://help.stevemadden.ca/en-US/what-is-afterpayklarna-348065.md): AfterPay and Klarna are services that allow you to pay for your order with 4 equal payments made every 2 weeks, interest free. To use Afterpay or Klarna, simply shop as usual and select the Afterpay or Klarna payment method option at checkout. You wi
- [Can Gift Cards be used on SteveMadden.ca?](https://help.stevemadden.ca/en-US/can-gift-cards-be-used-on-stevemaddenca-348066.md): Only digital Gift Cards purchased on SteveMadden.ca can be redeemed online. Physical Gift Cards may only be purchased and redeemed in Steve Madden Canada retail locations.
- [Can Store Credits be used on SteveMadden.ca?](https://help.stevemadden.ca/en-US/can-store-credits-be-used-on-stevemaddenca-348067.md): No, Store Credits cannot be used on SteveMadden.ca or for phone orders. They may only be redeemed in Steve Madden and Steven Stores in Canada. Please click here to find the store nearest you.
- [What sales tax will I be charged on my order?](https://help.stevemadden.ca/en-US/what-sales-tax-will-i-be-charged-on-my-order-348068.md): You will be charged sales tax based on your shipping address. Please note that shipping charges are also subject to sales tax.
- [What shipping options are available in Canada, and what are the fees?](https://help.stevemadden.ca/en-US/what-shipping-options-are-available-in-canada-and-what-are-the-fees-348069.md): For a limited time only, enjoy free standard shipping on orders over $100. (This offer is valid within Canada except for the three territories: Northwest Territories, Nunavut, and Yukon, and is not valid on Clearance items). For all other orders: Shi
- [Can I select expedited shipping for Pre-order items?](https://help.stevemadden.ca/en-US/can-i-select-expedited-shipping-for-pre-order-items-348073.md): Any pre-orders placed with an Express shipping method cannot be dispatched immediately. They are still subject to the estimated shipping date displayed on the product page, but they will be dispatched using your chosen shipping method once stock is a
- [Can I ship an order to a P.O. box?](https://help.stevemadden.ca/en-US/can-i-ship-an-order-to-a-po-box-348074.md): No, we cannot ship to P.O. Boxes. We ship via Purolator or FedEx and need a street address for delivery.
- [Can I ship an order to a foreign country?](https://help.stevemadden.ca/en-US/can-i-ship-an-order-to-a-foreign-country-348075.md): No, we only ship within Canada.
- [Can I ship an order to multiple addresses?](https://help.stevemadden.ca/en-US/can-i-ship-an-order-to-multiple-addresses-348076.md): At this time we can only have one shipping address per order. However, you may place multiple orders.
- [What is SteveMadden.ca's Return Policy?](https://help.stevemadden.ca/en-US/what-is-stevemaddencas-return-policy-348077.md): We accept returns of unworn merchandise within 30 days of delivery, with the original packaging / tags attached. Shipping charges are not refundable. Returns will be refunded to the original method of payment or as store credit. All clearance items,
- [Can I return merchandise to a Steve Madden Store?](https://help.stevemadden.ca/en-US/can-i-return-merchandise-to-a-steve-madden-store-348079.md): Yes, we accept returns for online purchases at Steve Madden stores in Canada. We gladly accept returns of unworn merchandise within 30 days of delivery (this excludes online exclusive and Apparel items which must be returned via mail). Clearance item
- [How do I get a return shipping label?](https://help.stevemadden.ca/en-US/how-do-i-get-a-return-shipping-label-348080.md): You may obtain a return authorization using the Return Center. After selecting the item(s) you wish to send back and choose the reason for the return, you will be able to print a shipping label to send the items back to us. Drop off your package at t
- [What is the usual turnaround time for returns?](https://help.stevemadden.ca/en-US/what-is-the-usual-turnaround-time-for-returns-348081.md): If you are returning an item using one of our prepaid return labels, the usual turnaround time is 1-2 weeks from the day the package is handed over to the courier until the merchandise is checked in at the warehouse and the refund is issued. Please d
- [How will I be refunded for my return if I paid with AfterPay/Klarna?](https://help.stevemadden.ca/en-US/how-will-i-be-refunded-for-my-return-if-i-paid-with-afterpayklarna-348082.md): Once your return has been processed, we will notify AfterPay/Klarna. They will then refund you the installments paid up until that point and cancel or adjust the remaining payments. Please also see our Return Policy for more details regarding our ret
- [Can I exchange an item for another size, colour or style?](https://help.stevemadden.ca/en-US/can-i-exchange-an-item-for-another-size-colour-or-style-348083.md): You can return merchandise purchased online at one of our Steve Madden retail stores in Canada. You may be refunded to the original method of payment and then purchase the item you wish. Please click here to find the closest store to you. If you'd li
- [What is your policy on damaged items?](https://help.stevemadden.ca/en-US/what-is-your-policy-on-damaged-items-348084.md): If you receive damage or defective items, please notify us immediately via email, live chat or call 1-877-940-9480 and we will send you a return label. A full refund will be issued as soon as the item is received back. If you prefer, you may return t
- [How do I return an item I received as a gift?](https://help.stevemadden.ca/en-US/how-do-i-return-an-item-i-received-as-a-gift-348085.md): If you wish to return a gift with a Gift receipt: Items with a Gift receipt may be exchanged for merchandise or store credit for the value of the item at time of purchase. Click here to find a store. If you wish to return a gift from an online order:
- [Need assistance with your retail store purchase ?](https://help.stevemadden.ca/en-US/need-assistance-with-your-retail-store-purchase-348099.md): For help with any purchase made at a Steve Madden retail store, please return to the store for assistance. Click here to open our Store Locator. If you have gone back to the retail location where the purchase was originally made but still need furthe
- [Steve Madden Purchases at other retailers](https://help.stevemadden.ca/en-US/steve-madden-purchases-at-other-retailers-348100.md): Steve Madden merchandise purchased from other retailers, including department stores, must be returned to the store from which it was originally purchased and is subject to the return policy of the originating retailer.
- [What is a Steve Madden Gift Card?](https://help.stevemadden.ca/en-US/what-is-a-steve-madden-gift-card-392140.md): Physical Gift Cards purchased at a retail store: It looks and acts like a debit card. You choose the custom amount you would like to have loaded on the Gift Card; the card does not expire and may be redeemed at any Steve Madden Canada retail location
- [How can I purchase/redeem a Steve Madden Gift Card?](https://help.stevemadden.ca/en-US/how-can-i-purchaseredeem-a-steve-madden-gift-card-392141.md): Physical Gift Cards may only be purchased and redeemed in Steve Madden Canada retail locations. Physical Gift Cards cannot be used for online purchases. Purchases will be deducted from the card balance until zero is reached. In case of a return, the
- [How can I check the balance of my Steve Madden Gift Card?](https://help.stevemadden.ca/en-US/how-can-i-check-the-balance-of-my-steve-madden-gift-card-392142.md): To check the balance of your physical or digital Steve Madden Gift Card, please contact Customer Service by phone at 1-877-940-9480, or by email at info@stevemaddencanada.ca.
- [Gift Card Terms and Conditions](https://help.stevemadden.ca/en-US/gift-card-terms-and-conditions-392143.md): Coupons and discounts cannot be applied for physical/digital Gift Card purchases. Steve Madden will not be responsible for lost or stolen physical/digital Gift Cards. Lost or stolen cards will not be replaced. Steve Madden physical/digital Gift Cards
- [Is it safe to use my credit card?](https://help.stevemadden.ca/en-US/is-it-safe-to-use-my-credit-card-392144.md): We believe in providing a safe and secure experience for all our online visitors. While we and our partners use industry standard security measures designed to protect your information, please note that no data transmitted over the Internet or stored
- [Where can I learn more about your Privacy Policy?](https://help.stevemadden.ca/en-US/where-can-i-learn-more-about-your-privacy-policy-392146.md): Please read our Privacy Policy.
- [What browser works best with the SteveMadden.ca site?](https://help.stevemadden.ca/en-US/what-browser-works-best-with-the-stevemaddenca-site-392147.md): SteveMadden.ca is currently optimized for the latest two versions of all major browsers (Google Chrome, Mozilla Firefox, Apple Safari for MacOS, Microsoft Edge, Opera, Apple Safari for iOS, Google Chrome for Android). Javascript and Cookies must be e
- [Promotion Rules](https://help.stevemadden.ca/en-US/promotion-rules-392148.md): • Promotions are not valid for cash or cash equivalent. Offers are non-transferable. Promotions cannot be applied to previous purchases nor combined with any other offers or discounts including price matching of any other retailer. Promotions cann
- [Promotion Exclusions](https://help.stevemadden.ca/en-US/promotion-exclusions-441687.md): Promotions do not apply to sale items and clearance items unless otherwise stated. Promotions exclude pre-order, accessories/jewelry/socks, shoe care products, and the following styles:. Women's: ADDISON, AGILE, ANNABELLE, APPROACH, ARIZONA, ASTOR, A
- [How can I get a discount code?](https://help.stevemadden.ca/en-US/how-can-i-get-a-discount-code-441780.md): Subscribe now! You may sign up for our email newsletter or opt-in to receive text messages to receive an exclusive, one-time welcome offer. You may also find stylish savings in our sale section. Plus, enjoy free standard shipping on all orders over $