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Billing & Shipping

Check out more details about our Billing and Shipping procedures.

What forms of payment are accepted for online purchases, and when am I billed?

We accept Visa, MasterCard, American Express, Discover, JCB, Diners Club, PayPal, Apple Pay and Shopify Pay. We also offer AfterPay, which offers an installment payment plan option. We process an authorization when an order is placed to verify that t

What is AfterPay?

AfterPay is a service that allows you to pay for your order with 4 equal payments made every 2 weeks, interest free. To use Afterpay, simply shop as usual and select this payment method option at checkout. You will be directed to the AfterPay website

Can Gift Cards be used on

Only digital Gift Cards purchased on can be redeemed online. Physical Gift Cards may only be purchased and redeemed in Steve Madden Canada retail locations.

Can Store Credits be used on

No, Store Credits cannot be used on or for phone orders. They may only be redeemed in Steve Madden and Steven Stores in Canada. Please click here to find the store nearest you.

What sales tax will I be charged on my order?

You will be charged sales tax based on your shipping address. Please note that shipping charges are also subject to sales tax.

What shipping options are available in Canada, and what are the fees?

For a limited time only, enjoy free standard shipping on orders over $50. (This offer is valid within Canada except for the three territories: Northwest Territories, Nunavut, and Yukon, and is not valid on Clearance items). For all other orders: Ship

Can I select expedited shipping for Pre-order items?

Any pre-orders placed with an Express shipping method cannot be dispatched immediately. They are still subject to the estimated shipping date displayed on the product page, but they will be dispatched using your chosen shipping method once stock is a

Can I ship an order to a P.O. box?

Yes, we can ship to P.O. Boxes.

Can I ship an order to a foreign country?

No, we only ship within Canada.

Can I ship an order to multiple addresses?

At this time we can only have one shipping address per order. However, you may place multiple orders.