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Orders

Have any questions about your order? We’re here to help.

How will I know if my order is confirmed and what my order number is?

You will receive an order confirmation via email. Please remember to also check your spam or junk mail folder, as sometimes confirmation emails can end up there. Your order confirmation email will provide your order number. It starts with SMCA# follo

Can I make changes or cancel my online order?

We can cancel and replace an order if you contact us within 20 minutes of placing it. If that's the case, please contact us immediately via Chat or by calling 1-877-940-9480. Once an order begins processing no changes can be made. Most orders start p

Can I change the style, colour or size after an order is placed?

We are unable to make any product changes to an existing order. Please contact us immediately via Live Chat or by calling 1-877-940-9480. If you contact us within 20 minutes of placing your order, we can cancel and replace the order. However, once an

When will my order ship?

All orders ship via Purolator unless Priority shipping option was chosen at checkout for an additional fee. Priority shipping option is available for $15.95 and provides delivery within 1-3 business days. For Northwest Territories, Nunavut, and Yukon

How can I track the status of my order?

If you have an account with us, please sign in and go to "My Orders". Click "View Order" under Order Detail & Tracking. Next to the item(s) you will see the tracking number. Click on it to see the status of your shipment.

What if I place an order and Steve Madden doesn't have the item in stock?

If we are unable to fill your order you will be notified via email. Your credit card/PayPal account will not be charged. If you paid using AfterPay or Klarna, your account will be refunded. You can also check the status online by signing in to your a

What is a Pre-order item? What if I want to cancel a Pre-order?

A pre-order item is one that you order before we have it in inventory. You may cancel a pre-order item up until the time your order begins processing. To cancel a pre-order item, please contact us via email at [email protected], Live Chat or

When will my AfterPay/Klarna installments begin for a Pre-order item?

AfterPay/Klarna will start processing the installments as soon as the order is placed; your purchase will be split into 4 payments, payable every 2 weeks.

What is the refund process for my cancelled AfterPay/Klarna Pre-order item?

If you cancel the order, AfterPay/Klarna will be notified and any upcoming installments will be cancelled/adjusted and all payments made up until that point will be refunded.