How do I return an item I received as a gift?Updated 4 months ago
If you wish to return a gift with a Gift receipt: Items with a Gift receipt may be exchanged for merchandise or store credit for the value of the item at time of purchase. Click here to find a store.
If you wish to return a gift from an online order: You may contact our Customer Service department and they will issue a Gift Exchange return authorization. Once the item is received back, a Promotional Code equal to the amount paid for the merchandise will be emailed to the gift recipient so they may purchase a different item online at SteveMadden.ca.
Please note: Item(s) must be returned with its original packaging / tags attached. Returns will be refunded to the original method of payment or as store credit.