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Bought something online? We've got you covered.

What is's Return Policy?

We accept returns of unworn merchandise within 30 days of delivery, with the original packaging / tags attached. Shipping charges are not refundable. Returns will be refunded to the original method of payment. All clearance items, bodysuits, earrings

Can I return merchandise to a Steve Madden Store?

Yes, we accept returns for online purchases at Steve Madden stores in Canada. We gladly accept returns of unworn merchandise within 30 days of delivery (this excludes online exclusive and Apparel items which must be returned via mail). Clearance item

How do I get a return shipping label?

You may contact Customer Service via phone, Live Chat, or email to obtain a return authorization. They will then email you a prepaid Canada Post shipping label. Alternatively, you may obtain a return authorization by signing in to your account; under

What is the usual turnaround time for returns?

If you are shipping it back to us using one of our return labels the usual turnaround time is 1-2 weeks from the day you give the package to Canada Post until the merchandise is checked in at the warehouse and the refund is issued. Do not ship items

How will I be refunded for my return if I paid with AfterPay?

Once your return has been processed, we will notify AfterPay. They will then refund you the installments paid up until that point and cancel or adjust the remaining payments. Please also see our Return Policy for more details regarding our return pro

Can I exchange an item for another size, colour or style?

You can return merchandise purchased online at one of our Steve Madden retail stores in Canada. You may be refunded to the original method of payment and then purchase the item you wish. Please click here to find the closest store to you. At this tim

What is your policy on damaged items?

If you receive damage or defective items, please notify us immediately via email, live chat or call 1-877-940-9480 and we will send you a return label. A full refund will be issued as soon as the item is received back. If you prefer, you may return t

How do I return an item I received as a gift?

If you wish to return a gift with a Gift receipt: Items with a Gift receipt may be exchanged for merchandise or store credit for the value of the item at time of purchase. Click here to find a store. If you wish to return a gift from an online order: