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What is SteveMadden.ca's Return Policy?Updated 3 months ago

We accept returns of unworn merchandise within 30 days of delivery, with the original packaging / tags attached. Shipping charges are not refundable. Returns will be refunded to the original method of payment. All clearance items, bodysuits, earrings, masks, and mask filters are final sale and may not be returned or exchanged.

 •  Return in one of our retail stores: For your convenience, we accept online returns at Steve Madden stores (this excludes online exclusive and Apparel items which must be returned via mail). Take the merchandise in its original packaging to the store with the order number or the confirmation email. Click here to find a retail store near you.

 •  Return via mail: For returns by mail, please sign into your account, under Order Detail & Tracking click ‘View Order’, then click ‘Return Request’ next to the item(s) you wish to send back and choose the reason for the return. After you hit next, you will then be able to print a return shipping label to use to ship the items back to us. You may give the package to a Canada Post office. There is a $6.95 plus tax per order return fee that covers restocking and postage back to the warehouse. Your return request must be made within 30 days of when your order was delivered, and we must receive the merchandise back at the warehouse within 15 days of when the authorization was issued. Returns by mail are only accepted for orders placed online. You may request a return online by signing in to your account, via phone 1-877-940-9480, by email [email protected], or by live chat. The usual turnaround time is 1-2 weeks from the time shipped to when refund is issued. Do not send items back through other means or without obtaining a return authorization as your package may be sent back to you.

Please note:

• Clearance items, earrings, bodysuits, masks, mask filters, and items marked as final sale are not eligible for returns or exchanges. Gift Cards and E-Gift Cards are non-refunded.

• Online exclusive product must be returned by mail, not in store.

• Watches and watch straps can only be returned in their original packaging, unopen with the seal intact.

• Steve Madden merchandise purchased from other retailers, including department stores, must be returned to the store from which it was originally purchased and will be subject to the return policy of the originating retailer.

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