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What is your policy on damaged items?Updated 4 months ago

If you receive damage or defective items, please notify us immediately via email, live chat or call 1-877-940-9480 and we will send you a return label. A full refund will be issued as soon as the item is received back. 

If you prefer, you may return the item to a Steve Madden store in Canada. Take the merchandise in its original packaging to the store. Make sure you have the order number, or the email confirmation sent after an order is placed. Click here to find a store near you. Online returns to stores will be refunded to the original method of payment or as store credit.

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